Privacy Policy

We may collect the following types of information:

Personal Information You Provide:

• Name and contact information (email address, phone number, mailing address)
• Business name and website URL
• Billing and payment information (processed securely through Stripe)
• Account credentials for our client portal
• Project-related content and communications
• Any information you voluntarily submit through contact forms or correspondence

Information Collected Automatically:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Device type, operating system, and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies (see our Cookie Policy)

We use your personal information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send related billing information
• To communicate with you about projects, updates, and support inquiries
• To send marketing communications (with your consent, where required)
• To analyze website usage and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To personalize your experience on our website and client portal

For users in the European Economic Area (EEA) and United Kingdom (UK), we process personal data under the following legal bases:

• Consent: Where you have given explicit consent for specific processing activities, such as marketing emails
• Contractual Necessity: To fulfill our obligations under a service agreement with you
• Legitimate Interests: For purposes such as improving our Services, website security, and fraud prevention
• Legal Obligation: To comply with applicable laws and regulations

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

We may share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the purposes we specify:

• Payment Processing: Stripe for secure payment handling
• Analytics: Privacy-focused analytics to understand site usage
• Hosting: Hostinger for website hosting and Cloudflare for CDN and security
• Communication: Email service providers for transactional and marketing emails
• AI Services: For our Veloce AI chatbot feature, with data handled per our data processing agreements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Client project data: Retained for the duration of the client relationship plus five (5) years
• Billing and transaction records: Retained for seven (7) years for tax and accounting compliance
• Marketing communications data: Until you unsubscribe or withdraw consent
• Website analytics data: Aggregated and anonymized after twenty-four (24) months
• Contact form submissions: Retained for twelve (12) months unless a client relationship is established

Under GDPR (EEA/UK Residents):

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Under CCPA (California Residents):

• Right to know what personal information is collected, used, and disclosed
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at hello@forzaveloce.com. We will respond to all legitimate requests within thirty (30) days.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure server environments, access controls, regular security assessments, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your information may be transferred to and processed in countries other than your country of residence, including the United States. Where we transfer data outside the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms recognized under applicable law.

Our Services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Forza Veloce
• Email: hello@forzaveloce.com
• Website: forzaveloce.com

For EEA/UK residents, you also have the right to lodge a complaint with your local data protection supervisory authority.