Refund & Cancellation Policy

Clients may cancel a project or service engagement at any time by providing written notice via email to info@forzaveloce.com. The following terms apply upon cancellation:

• Before Work Begins: If cancellation is requested before any design or development work has commenced, the Client will receive a full refund of any deposit paid, minus a $50 administrative fee
• During Active Development: If work is already in progress, the Client is responsible for payment of all work completed up to the date of cancellation, calculated on a prorated basis
• After Delivery: Once final deliverables have been approved and deployed, no refund is available

BuilderMaxPro cancellation before Forza Veloce accepts a benefit request ends eligibility. Once the credited order is accepted and the project is opened, later BuilderMaxPro cancellation does not cancel the accepted build or retract the credit. Optional hosting, care, or other Forza Veloce services are separate and must be cancelled under their own terms.

Forza Veloce reserves the right to cancel a project under the following circumstances:

• The Client fails to make timely payments as outlined in the service agreement
• The Client fails to provide required content, feedback, or approvals for more than thirty (30) days
• The Client requests work that violates our ethical guidelines, applicable laws, or infringes on third-party rights
• The Client engages in abusive or threatening behavior toward our team

In such cases, the Client will be billed for all work completed and expenses incurred. Any unused portion of a prepaid balance will be refunded within thirty (30) days.

Refunds are evaluated on a case-by-case basis and are available under the following conditions:

• Service Not Delivered: If Forza Veloce fails to deliver agreed-upon services within a reasonable timeframe (as defined in the SOW, plus any extensions due to Client delays), the Client is entitled to a full refund
• Material Defects: If the delivered work contains material defects that were documented in the SOW and we are unable to resolve them within the thirty (30) day warranty period, a partial or full refund may be offered
• Mutual Agreement: Refunds may be issued if both parties agree to cancel the engagement and mutually determine a fair refund amount

The following items and services are non-refundable under any circumstances:

• Third-party domain registration fees already incurred; the Client remains the domain registrant of record and controls the registrar account, subject to registrar transfer rules
• Third-party software licenses, plugins, and subscriptions purchased on behalf of the Client
• Stock images, fonts, and other digital assets purchased for the project
• Custom work that has been approved by the Client at any milestone stage
• Hosting or care fees for the then-current paid billing cycle
• Rush delivery or priority scheduling surcharges
• Consultation and strategy sessions that have already taken place
• Accepted BuilderMaxPro subscriber benefit credits, which are non-transferable and have no cash value

A BuilderMaxPro benefit credit cannot be refunded, redeemed for cash, transferred, or applied outside the accepted Starter Website scope. No administrative fee is deducted from the credit itself because the credit is not cash; separately paid amounts remain subject to this policy.

In situations where a full refund is not applicable, Forza Veloce may offer a partial refund based on the following:

• The percentage of work completed at the time of cancellation
• Time and resources already allocated to the project
• Non-recoverable third-party expenses incurred on behalf of the Client
• The nature and reason for the cancellation

Partial refund amounts will be calculated transparently and communicated to the Client in writing before processing.

Standalone hosting and hosting-inclusive care are alternative subscriptions and are not billed together for the same site and service period. The Client may cancel either subscription by written notice before the next renewal. The following terms apply:

• Cancellation takes effect at the end of the then-current paid billing cycle
• No refunds are issued for the then-current paid billing cycle
• Upon cancellation, we will provide a standard site export and handoff for a compatible new provider
• The standard customer content/export package remains available for thirty (30) days after service ends; records required for contract, consent, tax, accounting, security, or fraud prevention may be retained longer
• Hands-on migration, deployment, or provider-specific remediation beyond the standard handoff may be separately scoped and priced

To request a refund, please follow these steps:

1. Send a written refund request to info@forzaveloce.com including your project details, reason for the request, and any supporting documentation
2. Our team will review your request and respond within five (5) business days
3. If approved, the refund will be processed within fifteen (15) business days via the original payment method
4. You will receive confirmation once the refund has been issued

If you are not satisfied with the outcome of a refund request, we encourage you to contact us to discuss the matter further. We are committed to finding a fair resolution. If we cannot reach an agreement, the dispute resolution process outlined in our Terms of Service shall apply.

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated “Last updated” date. Existing agreements will be governed by the policy in effect at the time the agreement was signed.

For questions about this policy or to request a refund, please contact us at info@forzaveloce.com.